Shipping and returns
Shipping your parcel
Parcels are usually shipped within 2 working days after we receive your payment and the lamp is made in our workshop. They are sent with bpost, with a tracking number, and delivered against signature.
Shipping costs cover preparation, packing and transport. Preparation costs are fixed; transport costs depend on the total weight of the parcel and the delivery address. We recommend grouping all your items in a single order: we cannot combine two orders placed separately, and shipping costs apply to each of them.
Our boxes are the right size and your lamps are well protected inside. Fragile items receive special care. Until it is delivered, your parcel travels under our responsibility.
Items temporarily out of stock
luciollle lamps are handmade by craftspeople, so some products shown on the site are not always in stock. In that case, once your order is confirmed, we do our best to make your lamp and send it to you as soon as possible.
Returns
Changed your mind? You have 14 days after delivery to let us know. The procedure is described in article 7 of our terms and conditions.