Finishing
Are luciollle products vegan?
Yes, the lampshades "Prêt-à-lumer" from Collections "Les Essentiels" and "Les Audacieux" are 100% vegan.
I want to create my suspension with other lampshades than foreseen in the catalogue, is that possible?
Yes, on request, luciollle will send you a quote adapted to your request and your needs.
I want another pavilion color than white or black, is that possible?
To the extent that the chosen colour exists in carnauba vegetable wax, luciollle will always try to satisfy its client.
Is it possible to have a lamp foot or a support of a different finish than WHITE or BLACK or BROWN?
In order to offer an always reasonable delivery time, luciollle does not encourage this type of request. But we can always question our founder manufacturer to have the price supplement and time limit calculated. The color should be a reference of the RAL colour chart.
I have little height under ceiling, can I have a suspension with shorter socks?
Yes, on request.
I have a very high ceiling height, is it possible to have the wire longer than expected?
Yes, on request, the workshop will adapt the yarn to your length.
Set up
Does luciollle offer an installation service for its luminaires?
No, we're not offering this kind of service right now.
Technics
Are the sockets of light fixtures still of the E27 type?
Yes.
How do I order a lampshade alone and my holder is equipped with an E14 socket?
On request, luciollle will equip the lampshade with a reducer to adapt to the E14.
I‘m afraid I don’t know how to put my suspension to the right, does luciollle want to do it for me?
Yes, on request, and with precise measurements, the workshop will make the height adjustment for you.
How do I care for my luciollle lampshade?
luciollle lampshades are knitted, so you care for them like any textile made of yarn. You can dust them or, if needed, clean them.
Dusting
Remove dust with a feather duster or a lint roller. We strongly advise against using a vacuum cleaner: it could damage the knit.
Cleaning
To remove a small stain, use a small sponge and lukewarm, slightly soapy water. Work gently and take care of the knit.
"Down" type lampshades can be fully soaked in lukewarm water, like a garment. Work gently so as not to damage the knit or the seams on the lampshade frame.
Delivery
If I want to have my order sent by another delivery system than the one planned, is that possible?
No, luciollle plans that the package arrives at the address chosen by its customer (except in case of exceptional and unpredictable situation). In addition, the goods are insured and the warranty starts on the date of delivery.
Models
What difference is there between the models of “base”, “table” and “floor” standing lamps?
These three models of standing lamps are simply differentiated by the height of their lamp foot.
- “Base” is a model of lamp whose lampshade seems to be placed on its support (floor, table, desk...). Indeed, this model is supported by a real foot of ± 1 cm high, that is, in the form of a pedestal, in the form of three small wooden feet inlaid in the carcass (Little Base Collection)
- “Table” is the 30 cm stand lamp model of luciollle.
- “Floor” is the model of standing lamp in floor lamp version; The total height of the fire lamp is ± 155 cm.
