Privacy policy

Your privacy

This page explains which personal data we collect when you visit luciollle.com, place an order or sign up for our newsletter, what we do with it, how long we keep it and how to exercise your rights. It applies the General Data Protection Regulation (GDPR).

Who is responsible for your data?

Noir de Monde SNC, publisher of luciollle.com.
Company number: BE 0723.983.551
For any question about your data: watt@luciollle.com

What data, why, and on what legal basis?

  • Your order: name, delivery and billing addresses, e-mail, phone number and order content. We need them to prepare and deliver your order, invoice it and provide after-sales service. Basis: performance of the sales contract.
  • Your customer account, if you create one: the same data and your password, stored in encrypted form. The account lets you find your orders. Basis: performance of the contract.
  • Payment: you enter your card details directly with our payment provider. We do not see them and do not keep them.
  • The newsletter: your e-mail address and the date you signed up, if you sign up. We send you our news. Basis: your consent, which you can withdraw at any time with the unsubscribe link in every message.
  • Your messages: name, e-mail and content, when you write to us through the contact form or by e-mail. We use them to reply. Basis: our legitimate interest in answering your questions, or the steps you ask us to take before an order.
  • Browsing: IP address, browser type, pages requested, date and time. The server records them to run the website and protect it against abuse. Basis: our legitimate interest.
  • Our legal obligations: we keep invoices and accounting records as Belgian law requires.

We do not sell or rent your data to anyone. We do not make any automated decisions about you.

Cookies

A cookie is a small file that the website stores in your browser.

  • Necessary cookies: they remember your cart, your language and your login. Without them, the shop does not work, so they do not ask for your consent.
  • Audience measurement cookies (Google Analytics): they show us which pages are viewed and how visitors reach the site, so we can improve the shop. They are only set if you accept them in the banner shown on your first visit.

To change your mind, delete the luciollle.com cookies in your browser settings ("Privacy" section): the banner will be shown again.

Who receives your data?

Only the providers we need, and only for their own task:

  • our hosting provider, Behostings, which runs the website and our e-mail;
  • our payment provider, Stripe, to collect your payment;
  • Brevo, the service that sends our newsletter (your e-mail address);
  • our carrier, bpost, to deliver your order (name, address, phone number);
  • Google, for audience measurement, if you accept it;
  • public authorities, if the law requires it.

Some of these providers may process data outside the European Union, in particular in the United States. They then do so with the safeguards provided by the GDPR: the EU-US Data Privacy Framework or the European Commission's standard contractual clauses.

How long do we keep it?

  • Orders and invoices: ten years, as Belgian accounting and tax law requires.
  • Customer account: as long as you use it. You can ask us to delete it at any time. An account left unused for three years is deleted.
  • Newsletter: until you unsubscribe.
  • Messages: as long as needed to handle your request, then three years at most.
  • Server logs: a limited period set by our hosting provider.
  • Audience measurement cookies: thirteen months at most.

Your rights

You can ask us at any time to access, correct or erase your data, to restrict its use or to object to it. You can also receive it in a common format to pass it on elsewhere. If you have given us your consent (newsletter, audience measurement), you can withdraw it whenever you like.

Write to us at watt@luciollle.com. We reply within one month. If we are unsure of your identity, we may ask you to prove it.

If you believe we are not respecting your rights, you can lodge a complaint with the Belgian Data Protection Authority, Rue de la Presse 35, 1000 Brussels, www.dataprotectionauthority.be.

Security

The website is only available over an encrypted connection (HTTPS). Passwords are stored in encrypted form. Only the people who run the shop can access order data.

Updates to this page

We update this page when our practices change. Last updated: November 2026.

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